How long does my order take to ship?

Each of my pieces is lovingly handmade to order, so it takes about 3-4 weeks (depending on the item) from the time of purchase to reach you. This includes several steps in the process: carefully building the piece, letting it dry fully, a bisque firing, glazing, and then a high firing to finish it off. It’s a time-consuming process, but every step is done with care and attention to detail—so it’s absolutely worth the wait! I use UPS Ground for most of my orders.

I ship orders on Mondays and Fridays. If your ship-by date lands in between, your order will go out on the next scheduled shipping day.

Do you offer international shipping? 

At the moment, I don’t offer international shipping, but it’s something I plan to introduce in the future. Stay tuned, and I’ll update my shop once I’m able to ship globally!

How is your shipping calculated?

I charge a flat rate for items to cover carrier fees, insurance, packing supplies, and handling. Insurance ensures that if your item is damaged in transit, I can file a claim for a refund or create a replacement for you. If the actual shipping cost exceeds what I charge (especially for Hawaii or Alaska), I’ll send an invoice for the difference and once that is paid I will ship your order. Let me know if you have any questions

What is your return policy? 

I do not accept returns or exchanges, as each piece is made to order with care. However, if your item arrives damaged, please contact me within one week of delivery. I will be happy to offer a full refund or replace the item at no additional cost to you, depending on your preference.

Florida State Sales Tax

Sales tax is collected on physical items and shipping required by law (Florida residents)

Terms & Disclaimers

All Ditsy Pottery pieces are handmade by me and intended for gentle, everyday use. Each item is unique and may have slight variations or imperfections that add to its charm.

Every item is carefully inspected by me before packing and shipment to endure there is are no visible defects or flaws that could pose a risk during use.

By purchasing from my shop, you agree to the following:

Use all items responsibly and with care.

Ditsy Pottery, I, am not liable for any injury, damage, or loss resulting from misuse, breakage or accidents involving any product AFTER delivery.

Buyers assume responsibility for determining appropriate and safe use of all items.

Thank you for supporting handmade- and for treating your new pottery with care.