How do your new monthly order caps work? How long does my order take to ship?

I will be accepting 60 handmade orders per month starting January 2026.

Once those 60 spots are filled, any new orders placed will simply roll into the next month’s production window. This helps me keep everything sustainable as a one-woman studio while still allowing my shop to stay open year-round.

Shipping estimates are always based on your production month, not the day you purchased. For example: if you order in January before my 60 slots are filled, your order will begin production shortly after your purchase is made and will follow my 4-6 week handmade timeframe. If you order after my 60 slots are filled, your order will begin production in February and be shipped in March, and so on. My website “Home” page will always have the most up to date status on current slots available for the month!

Once I begin your month’s production window, you can expect your item to ship within my usual 4–6 week handmade timeline.

I use UPS Ground for most of my orders unless USPS is the only option.

I try my best to ship orders out on Tuesdays and Fridays. If your ship-by date lands in between, or the kiln doesn’t cool in time for me to pack it before UPS closes that day, your order will go out on the next scheduled shipping day.

Do you offer international shipping? 

At the moment, I don’t offer international shipping, but it’s something I plan to introduce in the future. Stay tuned, and I’ll update my shop once I’m able to ship globally!

How is your shipping calculated?

I charge a flat rate for items to cover carrier fees, insurance, packing supplies, and handling. Insurance ensures that if your item is damaged in transit, I can file a claim for a refund or create a replacement for you. If the actual shipping cost exceeds what I charge (especially for Hawaii or Alaska), I’ll send an invoice for the difference and once that is paid I will ship your order. Let me know if you have any questions

What is your return policy? 

I do not accept returns or exchanges, as each piece is made to order with care. However, if your item arrives damaged, please contact me within one week of delivery. I will be happy to offer a full refund or replace the item at no additional cost to you, depending on your preference.

Best way to contact you?

The best ways to contact me is through email: hello@ditsypottery.com, please include your name and order number. The other way to contact me is through my Etsy shop: ditsypottery.etsy.com where you can directly message me, just include your order number from here!

Florida State Sales Tax

Sales tax is collected on physical items and shipping required by law (Florida residents)

Terms & Disclaimers

All Ditsy Pottery pieces are handmade by me and intended for gentle, everyday use. Each item is unique and may have slight variations or imperfections that add to its charm.

Every item is carefully inspected by me before packing and shipment to endure there is are no visible defects or flaws that could pose a risk during use.

By purchasing from my shop, you agree to the following:

Use all items responsibly and with care.

Ditsy Pottery, I, am not liable for any injury, damage, or loss resulting from misuse, breakage or accidents involving any product AFTER delivery.

Buyers assume responsibility for determining appropriate and safe use of all items.

Thank you for supporting handmade- and for treating your new pottery with care.